FAQ
General Questions
What is Cake Team Spirit?
Cake Team Spirit is our bespoke service for custom cycling apparel, designed to reflect your team’s unique identity and passion. We combine high-performance materials, superior craftsmanship, and bold, creative designs to make gear that stands out.
How can I contact customer service?
Our dedicated customer service team is here to assist you. You can reach us via our contact page or email us at hi@thecake.ooo.
Ready-Made Orders
What are Cake’s Ready-Made products?
Our Ready-Made collection features pre-designed cycling jerseys available for purchase with minimal customization. You can add your team logo in a designated area while maintaining the original Cake design.
What are the benefits of Ready-Made orders?
- Faster turnaround time – No need to go through the design process.
- Minimum order of just 3 pieces – Ideal for small teams or individuals.
- Signature Cake quality – Designed with high-performance materials and craftsmanship.
How long does it take to receive a Ready-Made order?
Ready-Made orders typically take 6-8 weeks for processing and delivery, depending on your location. Peak seasons will usually take an extra 2 weeks.
Can I order just one piece?
No, the minimum order for Ready-Made jerseys is 3 pieces. We do not offer single-piece orders.
How do I order a Ready-Made jersey?
Visit our Ready-Made Collection page, select your preferred design, and place an order.
Custom Orders
How do I place a custom order?
To begin, visit our Custom Design page and fill out the custom order form. This form includes details about your team, the quantity you need, and whether you want standard Cake quality or a premium tier.
Once we review and confirm your request, we proceed with the commitment phase, which includes payment of a deposit. After this, the consultation begins.
What is the production timeline for custom orders?
Custom orders require a 6-8 week lead time for production only. However, the total timeline also depends on the preparation phase, which includes design finalization and print testing.
Do you have a peak season that may cause delays in production?
Yes, during peak seasons, production may take an additional 2 weeks due to high demand. We recommend placing orders in advance during these months.
What is the full process for creating custom apparel?
- Submit Order Form – Share your team details and order volume.
- Confirm & Pay – Choose your quality tier and make a deposit.
- Consultation – Discuss your vision and submit design references.
- Design & Approval – Our team creates and refines your custom design.
- Sizing & Sampling – Receive size kits and sample designs for approval.
- Production (6-8 Weeks) – Your custom gear is crafted with care.
- Delivery (1-2 Weeks) – Your apparel is shipped and ready to wear.
Are there minimum order quantities for custom apparel?
- Ready-Made Products: Minimum of 3 pieces per order.
- Custom Design: Minimum order starts at 10 pieces.
Crowdfunding for Group Orders
What is Cake’s Crowdfunding feature?
Cake’s crowdfunding function allows teams to fund custom jersey orders collectively. Instead of one person covering the cost upfront, team members can contribute individually to reach the order goal.
Crowdfunding is exclusive to teams that have designed their jersey with Cake. Teams benefit from a dedicated team page, campaign support, and community engagement tools.
How does crowdfunding work?
- Team Collaboration – Teams who have created their jersey with Cake can contact us about upcoming events that could help promote their crowdfunding campaign.
- Campaign Planning – We work together to design the campaign, ensuring it aligns with the team's goals and audience.
- Launch & Promotion – The campaign goes live, allowing supporters to contribute.
- Production & Delivery – Once the campaign reaches its funding goal or ending date, production begins, followed by shipping.
How much revenue will teams earn from crowdfunding?
Teams will earn a fixed amount of profit based on the retail price they set. Contact us for more details if interested.
Is there a deadline for crowdfunding?
Most campaigns run for about 60 days. Once the campaign ends, production and delivery take an additional 30 to 60 days.
How do I set up a crowdfunding campaign for my team?
Contact us at hi@thecake.ooo to discuss your team’s needs and start the crowdfunding process.
Payments
When do I need to make a payment?
For custom orders, full payment is required after confirmation of your commitment to start consultation, design and production.
For Ready-Made orders, full payment is required at checkout.
What payment methods do you accept?
We accept credit/debit cards including VISA, Mastercard, American Express, Google Pay, Apply Pay and Shop Pay.
Sizing and Sampling
How do I ensure the right fit for my team?
Please refer to our size chart to find the best fit.
To ensure a perfect fit, you can order a size kit of your choice for USD 300. This amount will be deducted from your overall order once you proceed with production.
What is included in a size kit?
The size kit includes sample sizes of our jerseys and shorts, allowing each rider to find their ideal fit before placing the final order.
Ordering and Shipping
How do I finalize my order?
Once your design and sizing are approved, we’ll send a final order summary for review. After your confirmation, we proceed with production.
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery.
Join the Cake Community
How can I connect with Cake on Strava?
Join our Cake Strava Club to track your rides, connect with fellow cyclists, and be part of our growing community.
Can I share my Cake Team Spirit experience on social media?
Absolutely! We love seeing our customers in action. Tag us @cake.teamspirit and use #caketeamspirit to share your cycling journey with us!