Welcome to the Cake Make FAQ page. Here, we provide clear answers to your most frequently asked questions. If you need further assistance, please don't hesitate to contact us.
Cake Make is our bespoke service for creating custom cycling apparel that reflects your team's unique identity and spirit. We blend exceptional design, superior craftsmanship, and high-performance materials to deliver gear that stands out.
Our dedicated customer service team is here to assist you. Please reach out to us via our contact page or email us at hi@thecake.ooo.
Start by visiting our Get Started page to schedule a consultation and submit your design brief. Our team will guide you through each step of the process.
At Cake Make, we start with a concept submission. Here's a streamlined overview of our process:
Custom orders typically take 8 weeks from design approval to delivery. We recommend starting the process early to ensure timely delivery.
Material selection is determined by the tier you choose, as each tier is designed to suit specific functionalities. You can request preferences within your chosen tier, and our team will work with you to create a design that meets your specific needs and preferences.
Yes, we require a minimum order quantity of 10 pieces per article. You can combine sizes between 3XS and 4XL to meet this requirement. This ensures we can provide the best quality and pricing.
We accept PNG, JPEG, and vector files such as .ai or .eps. At Cake Make, we begin with a concept submission, not a design submission. Our Cake Design Lab will create all jersey designs. Clients can send us photos of their old jerseys, team logos in EPS or AI format, and any desired look and feel inspirations such as screenshots, Pinterest boards, or images. Additionally, clients can share details about their club, ideas, and mission to help us capture the essence of their vision. Our process includes initial consultation, design development, sizing and sampling, production, and delivery, ensuring your vision is perfectly realized.
For crisp and clear prints, please provide files with a minimum resolution of 300 DPI.
Absolutely! The design process is at the core of our proposition. Our talented team collaborates with you, offering consultations and revisions to create a design that perfectly captures your team's spirit. We ensure you receive a design that's unmatched in quality and creativity.
We provide size kits to ensure every team member gets the perfect fit. You can also receive a sample of the final design to check for fit and comfort before full production begins.
The size kit includes sample sizes of our jerseys and shorts to help you determine the best fit for each team member.
Once the design and sizing are approved, we will send you a final order summary for review. After you confirm the details, we will proceed with production.
Yes, we ship internationally. Shipping costs and delivery times will vary based on your location.
After your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.
Custom orders are not eligible for returns or exchanges unless there is a defect in the product. We ensure all custom gear meets our high standards before it reaches you.
If you receive a defective item, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive a replacement.
Yes, we offer discounts for bulk orders. Please contact our customer service team for more information on pricing and discounts.
Yes, we keep your design on file for easy reordering. Simply contact us with your previous order details to place a new order.
Follow us on social media and sign up for our newsletter to stay informed about new collections, promotions, and events.
Absolutely! We love seeing our customers in action. Tag us @cake.teamspirit and use the hashtag #caketeamspirit to share your story.
Create designs that reflect your team's unique identity.
Talk to us if you have any inquiries.
